Shipping Policy

Delivery, Availability of goods, Responsibility and Ownership

(1) Delivery times specified by us are calculated from the time of our order confirmation, provided that the purchase price has been paid in advance. If no or no different delivery time is specified for the respective goods in our online shop, it is 7-10 days.

(2) If the product, you selected, is out of stock, we will inform you immediately in the order confirmation. If the product is permanently unavailable, we will not make a declaration of acceptance. A contract is not concluded in this case.

(3) If the product, you selected in the order is only temporarily unavailable, we will also notify you immediately in the order confirmation.

(4) You will be responsible for the products from the time that you receive them. We remain the owners of the products until we have received full payment for the products, at which point you will own those products.

Refund policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the seal on top of the boxes cannot be broken or opened.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All types of goods not bought on JAJ87 are exempt from being returned.

To complete your return:

Send an email with a clearly stated refund request to returns@alexantwerp.com. Once we receive your refund request, we give clear instructions to send the goods back.