Support

Overview

 

This website is operated by ALEX. ALEX offers this website, including all information, tools and Products available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Products” and agree to be bound by the following terms and conditions (“Terms of Products”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Products apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Products carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Products. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Products. If these Terms of Products are considered an offer, acceptance is expressly limited to these Terms of Products.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Products. You can review the most current version of the Terms of Products at any time on this page. We reserve the right to update, change or replace any part of these Terms of Products by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Online store terms

 

By agreeing to these Terms of Products, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Products, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Products.

 

General conditions

 

We reserve the right to refuse Products to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Products, use of the Products, or access to the Products or any contact on the website through which the Products is provided, without express written permission by us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

Accuracy, completeness and timeliness of information

 

We are not responsible if information made available on this site is not accurate, complete or current.

 

Modifications to the products and prices

 

Prices for our products are subject to change without notice.

 

We reserve the right at any time to modify or discontinue the Products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Products.

 

Products or products

 

Certain products or Products may be available exclusively online through the website. These products or Products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Products made on this site is void where prohibited.

 

We do not warrant that the quality of any products, Products, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Products will be corrected.

 

Conclusion of the contract (issuing of invoices)

 

(a) The product descriptions in the our online shop do not constitute binding offers on the part of us, but merely serve the purpose of submitting a binding offer by you (the customer).

(b) You may submit the offer by the online order form integrated into our online shop. In doing so, after having entered your personal data and by clicking the button purchase the order process, you submit a legally binding offer of contract with regard to the goods and/or Products contained in the shopping cart.

(c) We may accept your offer within seven days, by transferring a written order confirmation or an order conformation in written form (e- mail); insofar receipt of order confirmation by you is decisive, or
- by delivering ordered goods to you; insofar receipt of goods by you is decisive, or
- by requesting you to pay after you placed your order.

Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should we not accept your offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that you are no longer bound by your statement of intent.

(d) The period for acceptance of the offer shall start on the day after you have sent the offer and ends on expiry of the seventh day following the sending of the offer.

(e) The contract's content will be stored by us and will be sent to you in writing including these Terms and Products and your information (for example via e-mail or letter) after you have submitted your order. In addition, the contract's content will be stored on the our website and can be found by you in the customer login via the password-protected customer account, provided you have created a customer account in the online shop prior to submitting the order.

(f) You can correct all the data entered via the usual keyboard and mouse function prior to submitting your binding order. In addition, prior to submitting the order, all data entered will be displayed in a confirmation window and can be corrected here as well, via the usual keyboard and mouse function.

(g) The contractual language is in English.

(h) Order processing and contacting usually takes place via e-mail and automated order processing. It is your responsibility to ensure that the e-mail address you provide for the order processing is accurate so that e- mails sent by us can be received at this address. Particularly, it is your responsibility, if SPAM filters are used, to ensure that all e- mails sent by us or by third parties commissioned by us with the order processing can be delivered.

 

Accuracy of billing and account information

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Optional tools

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new Products and/or features through the website (including, the release of new tools and resources). Such new features and/or Products shall also be subject to these Terms of Products.

 

Privacy Policy

 

Please see more detail under Privacy Policy.

 

Errors, inaccuracies and omissions

 

Occasionally there may be information on our site or in the Products that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Products or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information about the Products or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Products or on any related website, should be taken to indicate that all information in the Products or on any related website has been modified or updated.

 

Prohibited uses

 

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the P or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with the security features of the Products or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Products or any related website for violating any of the prohibited uses.

 

Disclaimer of warranties; limitation of liability

 

We do not guarantee, represent or warrant that your use of our Products will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from the use of the Products will be accurate or reliable.
You agree that from time to time we may remove the Products for indefinite periods of time or cancel the Products at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the Products is at your sole risk. The Products and all products and Products delivered to you through the Products are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall ALEX, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, products providers or licensors be liable for any injury, health issues, sickness, physical problems, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Products or any products procured using the Products, or for any other claim related in any way to your use of the Products or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Products or any content (or product) posted, transmitted, or otherwise made available via the Products, even if advised of their possibility. In no case shall ALEX be liable for any recommendations, health claims, statements, or any other advise or information provided on the website or any other forms of communication. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

Indemnification

 

You agree to indemnify, defend and hold harmless ALEX and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Products providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Products or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

Severability

 

In the event that any provision of these Terms of Products is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Products, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

Termination

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 

These Terms of Products are effective unless and until terminated by either you or us. You may terminate these Terms of Products at any time by notifying us that you no longer wish to use our Products, or when you cease using our site.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Products, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Products (or any part thereof).

 

Entire agreement

 

The failure of us to exercise or enforce any right or provision of these Terms of Products shall not constitute a waiver of such right or provision.

 

These Terms of Products and any policies or operating rules posted by us on this site or in respect to The Products constitutes the entire agreement and understanding between you and us and govern your use of the Products, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Products).

 

Any ambiguities in the interpretation of these Terms of Products shall not be construed against the drafting party.

 

Governing law

 

These General Terms and Conditions and any separate agreements whereby we provide you Products or products shall be governed by and construed in accordance with the laws of Belgium.

 

Changes to general terms and conditions

 

You can review the most current version of the General Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these General Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Products following the posting of any changes to these General Terms and Conditions constitutes acceptance of those changes.

 

Giveaway and contest rules

 

No purchase is necessary to enter. Your chances of winning do not increase with a purchase.

 

Elegibility

 

The Alex Giveaway or Contest are open to people who sign up at www.alexantwerp.com, @alex_antwerp (Instagram) or @Alex_antwerp (Facebook). Entrants must be 18 years of age, or older, as of their date of entry in the promotions in order to qualify. The giveaways or contests are subject to Belgian laws and regulations and void where prohibited by law. ALEX's employees, its subsidiaries, affiliates, suppliers, partners, advertising and promotion agencies, and directors (collectively the“Employees”), as well as members of an Employees' immediate family and/or those living in the same household of Employees are ineligible to participate in the Giveaways or Contests.

 

Agreement to rules

 

By entering the Giveaways or Contests, the Entrant (“You”) agrees to abide by JAJ87's Official Rules and decisions, which are fully and unconditionally binding in all respects. ALEX reserves the right to refuse, withdraw, or disqualify any entry at anytime at ALEX’s sole discretion.

 

By entering the Giveaways or Contests, You represent and warrant that You are eligible to participate based on eligibility requirements explained in the Official Rules. You also agree to accept the decisions of JAJ87 as final and binding as it relates to the content of the Giveaways or Contests.

 

Entry period

 

The promotions begin on the date that they are opened on social media and ends 5 days later on 5 PM European Time. To be eligible for the Giveaways and Contests, entries must be received within the specified Entry Period.

 

How to enter

 

Eligible entrants can enter the Giveaways or Contests by submitting an entry via the online form provided at www.alexantwerp.com, or by responding to a post related to the specific Giveaway or Contest on @alex_antwerp (Instagram) or @Alex_antwerp (Facebook). As a participant, your entry must fully meet all the Giveaway or Contests requirements, as specified in the Official Rules, in order to be eligible to win a prize. Incomplete entries or those that do not adhere to the Official Rules or specifications will be disqualified at ALEX’s sole discretion.Every participant may only enter once.

 

Fraudulent methods of entry or circumvention of the rules may result in ALEXs invalidating your entries and removing them from the Giveaways or Contests at ALEX’s sole discretion.

 

Prizes

 

The Winner(s) of Giveaways or Contests (the “Winner”) will receive[prizes and retail values of reach. The actual/appraised prize value may differ at the time the prize is awarded. The prize(s) shall be determined solely by JAJ87. There shall be no cash or other prize substitution permitted except at the ALEX’s discretion. The prize is non-transferable.

 

The Winner, upon acceptance of the prize, is solely responsible for all expenses related to the prize, including without limitation any and all local, state, and federal taxes. The Winner shall not transfer assignment of the prize to others nor shall the Winner request the cash equivalent or prize substitution. By accepting the prize,the selected Winner grants permission for ALEX to use the Winner’s likeness, entry, andname for purposes of advertising and trade without further compensation unless prohibited by law.

 

Odds

 

The total number of eligible entries received determines the odds of winning.

 

Selection and notification of winner

 

The Winner will be selected by a random drawing under the supervision of ALEX. ALEX will notify the Winner(s) by e-mail or DM true Instagram or Facebook within five days following Winner selection.

 

ALEX is not responsible for nor shall have no liability for Winner’s failure to receive notices due to emailsecurity settings that may cause notifications to be marked as spam or junk email. Nor shall ALEX be liable for the Winner’s provision of incorrect or otherwise non-functioning contactinformation.

 

If the Winner 1) fails to claim the prize within 10 days from the time the awardnotification was sent, 2) is found ineligible, or 3) does not complete and return an executed declaration and release within the specified timeframe, the prize may be forfeited and analternate Winner may be selected.

 

Receipt of the prize offered in the Giveaway or Contests by the Winner is upon the condition of compliance with any and all federal, state, and local laws and regulations.

 

If the winner violates any of these Official Rules, the winner will be disqualified, and all privileges as winner will be immediately terminated.

 

Rights granted by you

 

By submitting an entry (e.g., text, video, photo, etc.) into the Giveaways or Contests, You understand and agree that the ALEX, any individual acting on ALEX’s behalf, and the licensees successors, and assigns of ALEX shall, where permitted by law, have the right to print, publish, broadcast, distribute and use in any media known now or hereafter developed, in perpetuity, worldwide, and without limitation, your submission, name, photo, portrait, voice, likeness, image, statements about the Giveaways or Contests, and your biographical information for news, publicity, advertising, promotional purposes, trade, information, and public relations without any further notice, review, consent, compensation, or remuneration.

 

Terms and conditions

 

In its sole discretion, ALEX reserves the right to modify, suspend, cancel, or terminate the Giveaways or Contests shouldnon-authorized human intervention, a bug or virus, fraud, or other causes beyond ALEX’s control, impact or corrupt the security, fairness, proper conduct, or administration of the Giveaways or Contests. ALEX, in the event of any of the above issues, may determine the Winner based on all eligible entries received prior to and/or after (if appropriate) the action taken by ALEX. Individuals who tamper with or attempt to tamper with the operation or entry process of the Giveaways or Contests or website or violates these Terms & Conditions will be disqualified by ALEX in its sole discretion. In its sole discretion, ALEX has the right to maintain the integrity of the Giveaways or Contests, to void votes for any reason, including, but not limited to: [identifyany disallowed entry methods that will result in votes/entries being voided.

 

Attempts by any entrant to deliberately damage any website or undermine the legitimate operation of the Giveaways or Contests may be a violation of criminal and civil laws. If any such attempt is made, ALEX reserves the right to seek damages to the fullest extent permitted by law.

 

Limitation of liability 

 

Your entry into the Giveaways or Contests constitute Your agreement to release and hold harmless ALEX and its subsidiaries, representatives, affiliates, partners, advertising and promotion agencies, successors, agents, assigns, directors,employees, and officers against and from any and all claims, liability, illness, injury, death, litigation, loss, or damages that may occur, directly or indirectly from participation in the Giveaways or Contests and/or the 1) Winner accepting, possessing, using, or misusing of any awarded prize or any portion thereof; 2) any type of technical failure; 3) the unavailability or inaccessibility of any transmissions, phone, or Internet service; 4) unauthorized intervention in any part of the entry process or the Promotion; 5) electronic error or human error in the Promotion administration or the processing of entries.

 

Disputes

 

The Giveaways or Contestrs are governed by the laws of Belgium. The Entrant agrees, as a condition of participating in this promotion, that if any disputes cannot be resolved between the Entrant and ALEX, and if causes of action arise out of or are connected with the Giveaways or Contests, they shall be individually resolved exclusively before a court located in Antwerp having jurisdiction. Under no circumstances in any such dispute shall the participant be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering the Giveaways or Contests. The participant waives all rights to have damages multiplied or increased.

 

Privacy policy

 

Information submitted with an entry is subject to the Privacy Policy stated on www.alexantwerp.com.

 

Consent

 

By checking here, You, the Entrant, have affirmatively reviewed, accepted, and agreed to all of the abovementioned Rules.

 

 

Contact information

 

Questions about the Terms of Products should be sent to us at info@alexantwerp.com.

 

Effective Date: April 8, 2021